Protecting organizational reputation during a para-crisis: The effectiveness of conversational human voice on social media and the roles of construal level, social presence, and organizational listening

Author:

Huang MiaohongORCID,Ki Eyun-Jung

Publisher

Elsevier BV

Subject

Marketing,Organizational Behavior and Human Resource Management,Communication

Reference64 articles.

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3. Nanoinfluencer marketing: How message features affect credibility and behavioral intentions;Balaji;Journal of Business Research,2021

4. Watch your tone: How a brand’s tone of voice on social media influences consumer responses;Barcelos;Journal of Interactive Marketing,2018

5. Effective social media communication for startups in China: Antecedents and outcomes of organization–public dialogic communication;Chen;New Media & Society,2021

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