1. PR goes to the movies: The image of public relations improves from 1996 to 2008;Ames;Public Relations Review,2010
2. Note: This poll has been removed from the original news story but is saved here (or available directly from the authors);Archived,2016
3. Faculty animosity: A contextual view;Armstrong;Journal of Thought,2012
4. Emotional labor in service roles: The influence of identity;Ashforth;The Academy of Management Review,1993
5. “How can you do it?”: Dirty work and the challenge of constructing a positive identity;Ashforth;The Academy of Management Review,1999