Process Management: A Requirement for Organizational Excellence in the Twenty-First Century Business Environment?

Abstract

The purpose of this study is to define process management as a requirement of organizational excellence in the twenty-first century business environment. The business environment in the twenty-first century has reached a new height as far as challenges are concerned. The Covid-19 pandemic and its consequences have shaped a new business environment that requires organizations and businesses to raise the bar for themselves in honoring their obligation to achieve excellence. This means that competitive advantage, quality service, and product are achieved through organizational excellence. How can process management help organizations and businesses achieve organizational excellence in such a hostile and turbulent business environment? Applying a conceptual approach, the study attempts to answer the question through a comprehensive literature review. Testable propositions have been formulated, action steps defined, and implications of the study established. By identifying workflow design (WFD), control and correction of workflow processes (CCWFP), monitoring of workflow processes (MWFP), and workflow promotion of process-related learning in organizations (WPPRLO) against the background of conceptualization, operationalization, and context, the study findings suggest that process management is indeed a requirement for organizational excellence in the twenty-first century business environment. Scholars and practitioners have the opportunity to confirm or disconfirm the validity of the assumptions and ideas presented in the study.