Abstract
The rapid adoption of information technology (I.T.) in the Italian Public Administration, catalyzed by the COVID-19 pandemic and supported by substantial European Union funding under the National Recovery and Resilience Plan (Next Generation E.U.), has become a transformative force. This chapter serves a dual purpose; it provides a concise overview of the current state of digitization within the Italian Public Administration, with a particular focus on sectors, such as healthcare. Simultaneously, it elucidates the critical challenges that must be addressed for the widespread integration of I.T. tools in the public administration and its user base. Undoubtedly, the digital transformation of the public administration heralds a watershed moment, promising to enhance efficiency and streamline administrative processes in Italy, especially considering the nation’s distinctive territorial, demographic, and socioeconomic characteristics.