How do Web-Active End-User Programmers Forage?

Abstract

Web-active end-user programmers spend substantial time and cognitive effort seeking information while debugging web mashups, which are platforms for creating web applications by combining data and functionality from two or more different sources. The debugging on these platforms is challenging as end user programmers need to forage within the mashup environment to find bugs and on the web to forage for the solution to those bugs. To understand the foraging behavior of end-user programmers when debugging, we used information forging theory. Information foraging theory helps understand how users forage for information and has been successfully used to understand and model user behavior when foraging through documents, the web, user interfaces, and programming environments. Through the lens of information foraging theory, we analyzed the data from a controlled lab study of eight web-active end-user programmers. The programmers completed two debugging tasks using the Yahoo! Pipes web mashup environment. On analyzing the data, we identified three types of cues: clear, fuzzy, and elusive. Clear cues helped participants to find and fix bugs with ease while fuzzy and elusive cues led to useless foraging. We also identified the strategies used by the participants when finding and fixing bugs. Our results give us a better understanding of the programming behavior of web-active end-users and can inform researchers and professionals how to create better support for the debugging process. Further, this study methodology can be adapted by researchers to understand other aspects of programming such as implementing, reusing, and maintaining code.