Perceptive Chapter: “Are We Listening?” - Improving Communication Strategies and Relationships between Physicians and Their Patients

Abstract

We talk about the “art” of medicine because medicine is more than science. The science portion drives diagnosis and treatment. However as more tests become available, the art of the relationship and communication with patients is being steadily lost. Physicians often interrupt their patients only seconds into the interview. If we stop their story that quickly, we are not listening to what they have to say. If we do not listen to their story, how can we understand their illnesses and the effects on their lives? This chapter will examine physician-patient relationships by looking at ways to help foster these relationships and what can hinder them. We need to actively listen to our patients, listening for clues about their illness and/or suffering. We need to use observation and our emotions to understand the context of their illness. Examples will be included to help elucidate some of the challenges. Models that can provide a framework for communication will be discussed. Suggestions for ways to help improve communication and interpersonal relationships between physicians and their patients will be offered. This chapter will provide a chance to think about improving communication with our patients to help strengthen our interpersonal relationships.