Enhancing the Knowledge Management Capability Using a Holistic Model: Evidence from Mexico

Abstract

Knowledge management has become an increasingly important strategic resource as firms implement processes to acquire, analyze, and implement knowledge to meet the needs of current and future customers. This research collected data from firms in Mexico, an emerging economy, to understand how Mexican firms employ knowledge management for the effective use of exploration and exploitation strategies to enhance business performance. While previous research has examined ambidextrous business strategies, there is a lack of research that examines the role that a knowledge management process has in the business strategies of firms in emerging economies. Overall, the results indicate that Mexican firms that have holistic knowledge management processes in place optimizing business performance by meeting the needs of new and existing customers through use of exploration and exploitation strategies.