Abstract
As smart machines and artificial intelligence become more prevalent in the workplace, organizations must prioritize building a culture that supports knowledge management initiatives. However, cultural diversity may hinder effective knowledge sharing, transfer, and collaboration. Organizations must cultivate cultural intelligence to overcome these challenges and fully utilize the potential of culture. This chapter investigates the role of culture and cultural intelligence. It examines the significance of culture in knowledge management. It offers practical examples and best practices from organizations such as IBM and Unilever for utilizing culture to improve knowledge management practices. The chapter examines the relationship between culture and KM and discusses cultural intelligence, its importance, and its application. Additionally, the chapter delves into strategies employed by IBM and Unilever to cultivate a culture that supports knowledge management. By examining their success stories, valuable insights and best practices can be derived.
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