1. Akter, S., D’Ambra, J., & Ray, P. (2013). Development and Validation of an Instrument to Measure User Perceived Service Quality of mHealth. Information & Management, 50(4), 181-195.
2. Barutçu, S. (2007). Attitudes towards Mobile Marketing Tools: A study of Turkish Consumers. Journal of Targeting, Measurement and Analysis for Marketing, Special Issue: Mobile Marketing, 16(1), 26-38.
3. Barutçu, S. (2008). Consumers’ Attitudes towards Mobile Marketing and Mobile Commerce in Consumer Markets. Ege Academic Review, 8(1), 15-32.
Barutçu, S. (2010). E-Customer Satisfaction in the E-Tailing Industry: An Empirical Survey for Turkish E-Customers. Ege Academic Review, 10(1), 15-35.
4. Barutçu, S., Akgün, A. A., & Aydın, H. U. D. (2015). Drivers of Customer Satisfaction from the Mobile Commerce and Mobile Marketing: The Case of Mobile Shopping Applications. International Research Congress on Social Sciences, Sarajevo, May 2-6, 2015.
Barutçu, S. (2020). mHealth Apps Design Using Quality Function Deployment. International Journal of Health Care Quality Assurance (forthcoming), 33(1), xx.
5. Berger, C., Blauth, R., Bolster, C., Burchill, G., DuMouchel, W., Pouliot, F., Richter, R., Rubinoff, A., Shen, D., Timko, M., & Walden, D. (1993). Kano’s Methods for Understanding Customer Defined Quality. The Center for Quality Management Journal, 2(2), 3-36.