Author:
Bain Christopher A,Mehta Snehal M,Ratnayake Kanchana,Symonds Terry L,Kennedy Marcus P
Abstract
Access to care for patients remains a concern for
all parties in the provision of hospital services. It is
the subject of patient complaints, large investments
of funds and vigorous debate in the community,
hospitals and the political arena. This is a
common problem in developed nations. There has
been little achievement in information technology
solutions to this significant problem in Australia.
This paper presents a case study of the development
and implementation of an organisational
access display system intended to provide realtime,
or near to real-time information and feedback
on access for staff on the floor. This is
believed to be one of the first times such a
development has been reported in the Australian
literature, albeit limited to the context of a single
organisation.
Cited by
2 articles.
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