Modeling integrated service to support the work of an educational organization: An expert perspective

Abstract

The functioning of the business processes of an educational organization is difficult to imagine without the use of appropriate digital tools. Today they must comply with the needs of the national educational system, taking into account external sanctions. Relevant for the education system is the creation of an integrated service that would not only eliminate the problem of “patchwork” automation, but also provide the most friendly format for interaction between the staff of an educational organization, students and customers of the educational service at all stages — from the moment of forming interest in training to maintaining communication with the graduate.That is why the aim of the work was to formalize a number of requirements due to the peculiarities of the process of providing educational services. According to the results of expert evaluation (194 experts were involved for the analysis), the author conducted clustering of evaluation results, and then identified and grouped the wishes of administrators and teachers to create the mentioned integrated service. The most significant result should be considered the revealed inconsistency of interests of the main actors of educational organization business-processes, since 80 % of experts’ assessments fell into clusters with opposite wishes. This can be used in the automation projects of educational organizations. It was noted that in the educational sphere it is important to have not only effective business processes, but also the involvement of all employees in achieving positive educational results for students.