Organizational Citizenship Behavior: Recent Trends and Developments

Abstract

For decades, the accepted view in organizational psychology was that job satisfaction and job performance were unrelated. However, recent years have found increasing evidence that satisfaction, while not strongly related to task productivity by individuals, is more closely related to a different kind of contribution, which is referred to as organizational citizenship behavior (OCB). Furthermore, research in the past two decades has enriched the theoretical and empirical knowledge base of OCB, examining its relationship to culture, attitudes, personality, mood state, stress, and organizational performance.