Digitalization of Governments during the Pandemic: The Case of Türkiye

Abstract

This study questions how the increasing digitalization of public administrations has been affected by the pandemic process with the rising use of technology in administrative functions. The general digitalization processes and the pandemic period’s effects were examined in this context. Then, the case of Türkiye and the digitalization steps taken by the government in different policy topics were discussed. The practices and policies developed by the local and central governments have been addressed in this context. As a result, the outputs of digital service delivery, which became widespread during the pandemic, were evaluated in relation to Türkiye. The efforts and potential benefits of this period are also emphasized. In addition, the risks and opportunities of digitalization in Türkiye were discussed. From this point of view, evaluations were made on the present and future steps.