Emotional intelligence and job performance: A study of public sector management schools in Pakistan

Abstract

In today’s dynamic world, higher education plays a vital role in the development of societies and in the socio-economic development of countries. In this context, many developed nations invest in the development of teaching faculty in the universities by improving their emotional intelligence and job performance. This research intends to construct a model for investigating the relationship between Emotional Intelligence and its key dimensions and job performance in public sector management schools of Pakistan. In Pakistan, there are 77 management schools with 1247 regular employees. The proposed model has one primary and four secondary hypotheses. In this proposed model, stratified random sample is employed. The teaching faculty is divided into 4 strata: professor, associate professor, assistant professor and lecturer. Data was collected from 305 randomly selected respondents from the target population through personally administered and officially emailed questionnaires in order to test the hypothesized model. In the study, regression model is employed using SPSS 2.1 software to test the hypotheses. Results shows positive and significant relationship of Emotional Intelligence with its four dimensions: Self-Emotion Appraisal, Other-Emotion Appraisal, Self-Emotion Regulation, and Other Emotion Regulation, with Job Performance. The research has addressed the existing gap on scarcity of research on Emotion Intelligence with its key dimensions, in the public sector universities and the management schools as a target population. Moreover, this research also has some limitations. The research findings have both theoretical and practical implications. In order to foster job performance, the study recommends the creation and promotion of an organizational environment wherein faculty members could share their workplace emotions with ease and interest. Lastly, suggestions for further research are provided.