Institutional Internal Quality Assurance Assessment Practices and Student Satisfaction

Abstract

In Pakistan, all higher education institutions (HEIs) are accredited by the higher education commission and have formed a directorate of quality assurance to accomplish the quality goal and enforce internal quality assurance (IQA) policies through the quality enhancement cells (QECs). Self-assessment of an academic program is a part of the IQA policy. It includes teaching-learning processes, institutional facilities, process control, computer labs, program mission, objectives, and outcomes. In the past, limited research has been done on institutional internal quality assurance practices based on Self-Assessment Report and student satisfaction. The study aims to find the level of student satisfaction, and the relationship between student satisfaction in HEIs of Pakistan. The study used a quantitative method by circulating online questionnaires to 136 top managers and student representatives using proportionate stratified random sampling, in which 112 questionnaires were received for analysis. Statistical Package for Social Science is used in the study to test the hypothesis using regression. The findings showed based on the top manager’s perception in HEIs are at a moderate level. Furthermore, based on the student representative’s perception, the student satisfaction level was also at a moderate level. The study also found a positive relationship between quality practices and student satisfaction. The findings of the study contribute to a new path for future researchers which will contribute towards improvement in the quality of research and teaching. In addition, the study has also provided suggestions for future research.