Contribution of service quality on customer satisfaction: Case of Commercial Bank of Ethiopia, Jimma District
Author:
Publisher
Centre for Evaluation in Education and Science (CEON/CEES)
Link
https://scindeks-clanci.ceon.rs/data/pdf/2334-735X/2020/2334-735X2003030D.pdf
Reference28 articles.
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3. Buttle. F, (1996), SERVQUAL: review, critique, research agenda, European Journal of Marketing, Vol. 30, 8-32.;
4. Caruana. A, (2002), Service loyalty the effects of service quality and the mediating role of customer satisfaction, European Journal of Marketing, Vol. 36, 811-827.;
5. COCHRAN W. (1977) Sampling Techniques.Third edition. New York: Jon Wiley & Sons, Inc.;
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