The application of EFQM model of business excellence in the process of self-assessment of business processes: A case study

Abstract

In contemporary business environment, business excellence is an inevitable condition for the long-term survival, growth and development of an enterprise. Business Excellence implies permanent improvement of all business processes and activities, which ultimately contributes to improvement of long-term and sustainable enterprise effectiveness and creation of value for all stakeholders. Hence, the paper discusses the concept of business excellence and possibilities of application of the model of business excellence in order to define metrics and self-assessment of business processes and activities. The enterprise inevitably implements innovations in business, but the question is whether the innovations are economically justified or not. The aim of the paper is to highlight the significance of self-assessment in the enterprise and the role of the EFQM business excellence model in the analysis of efficiency and effectiveness of the applied innovations. The research results prove that it is possible to apply the EFQM model in the process of self-assessment of business process performances before and after the application of innovations. Practical contribution of the research is reflected in the development and application of authorial database model and suggesting the solution for self-assessment based on EFQM 2013 methodology.