Improving business performance with ISO 9001: A review of literature and business practice
Author:
Publisher
Centre for Evaluation in Education and Science (CEON/CEES)
Link
https://scindeks-clanci.ceon.rs/data/pdf/2406-2588/2018/2406-25881801083B.pdf
Reference37 articles.
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2. Allur, E., Heras-Saizarbitoria, I., & Casadesus, M. (2014). Internalization of ISO 9001: a longitudinal survey. Industrial Management & Data Systems, 114(6), 872-885. DOI: 10.1108/IMDS-01-2014-0013;
3. Ataseven, C., Prajogo, D. I., & Nair, A. (2014). ISO 9000 internalization and organizational commitment-implications for process improvement and operational performance. IEEE Transactions on Engineering Management, 61(1), 5-17.;
4. Candido, C. J. F., Coelho, L. M. S., & Peixinho, R. M. T. (2016). The financial impact of a withdrawn ISO 9001 certificate. International Journal of Operations & Production Management, 36(1), 23-41. DOI: 10.1108/IJOPM-11-2014-0540;
5. Casadesus, M., & Karapetrovic, S. (2005). Has ISO 9000 lost some of its lustre? A longitudinal impact study. International Journal of Operations & Production Management, 25(6), 580-596. DOI: 10.1108/01443570510599737;
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