The impact of employee engagement on organizational agility in the digital age: A case study of the software development company

Abstract

In the digital age, various concepts and activities of organizational agility and employee engagement should be observed from different perspectives and adapted to a new way of doing business that requires a fast response to all changes in the environment. Understanding the impact of employee engagement on organizational agility is a "conditio sine qua non" for the long-term success, growth, and development of any organization. The aim of this paper is to examine and analyze the key implications of employee engagement on organizational agility in the digital age. Research was based on case study method in one software development company from the Republic Serbia. Interview technique was applied for data collection. The analysis of qualitative data collected during May 2023 showed that engaged employees from the technical support department represent the lever for organizational agility. During their work, technical support consultants receive valuable information from clients, and they are the first in the chain that point out needed software improvements and changes. A high level of employee engagement is important for organizational agility, which refers to the ability of an organization to respond and react quickly and effectively to the external and internal changes, and to adapt to those changes in a profitable way.