Study of Reactions to Frustration and Ways to overcome Conflict Situations of Employees in HR Department and the Service Psychological Support

Abstract

The subject of the research is the ways of interaction and the constructiveness of the behavior of company employees in problem situations. The purpose of the study: to study reactions to failure and ways out of conflict situations and to identify the relationship between the method of resolving conflict situations and obstacles in establishing contacts in a team. Research methodology: the methods of theoretical analysis (comparison, generalization, systematization, etc.) were used in the work; methods of psychological diagnostics; methods of statistical data processing. Results of the study: the article conducts a study on what type of reactions to failure and the way of resolving conflict situations is typical for employees of the personnel department and employees of the psychological support department working in the same company. Reactions to failure and ways out of situations that impede the activity or satisfaction of the needs of the individual are studied using the projective technique Rosenzweig Picture-Frustration Study, (PF Study), and diagnostics of "hindrances" in establishing emotional contacts are carried out using the technique of V.V. Boyko. With the help of correlation analysis, it is concluded whether there is a relationship between the method of resolving conflict situations and interference in establishing contacts in the team. The research hypothesis assumes that the majority of employees are dominated by impulsive reactions; there is no blaming others or oneself. Scope of the results: the results of the study help to draw a conclusion about the existing problems in the relationship of employees in the team and make timely management decisions within the company. Hypothesis is confirmed, and with the help of correlations, results are revealed that will help solve existing problems in the team, eliminate interference in interpersonal communication and form a favorable socio-psychological climate.