Manejo integrado de la información, el conocimiento y la calidad en los servicios educativos de posgrado académico

Abstract

Information and knowledge are key elements for the continuous improvement of the quality of educational services, including academic postgraduate studies. This work aimed to establish a model for the integrated management of information, knowledge and quality in postgraduate academic training in the Chair of Quality, Metrology and Standardization. For this, the relevant standards were taken as a basis: nc-iso 21001:2019, iso 30401:2018 and nc 1308:2019. A qualitative, descriptive and analytical approach was used, fundamentally using systemic and modeling theoretical methods. The model established for the integrated management of information, knowledge and quality is made up of the following components: objective, principles, fundamental structures and premises. For its implementation, a procedure based on the plan, do, check and act cycle is proposed, which responds to the requirements of the reference standards. In a second stage of the research, the validation and implementation of the integrated management model will be carried out, which will contribute to the continuous improvement of educational management in the Chair and its impacts on society, based on a superior use of information and the assimilation of relevant knowledge.