Critical Evaluation of Modern Strategies and Methods of Formation of Communicative Competency in the System of Continuing Education of Document Managers

Abstract

The aim of the research is to evaluate modern strategies and methods of formation of communicative competency in the system of continuing education and to outline the most affective ones that can be applied for training of document managers. The research objectives include identification of modern strategies and methods of formation of communicative competency, their assessment and design of perspective model of formation of communicative competency of document managers in the system of continuing education. Within the framework of our research, we studied a number of pedagogical, psychological, sociological, and philosophical papers oriented towards the analysis of formation of communicative skills and selected over 50 articles that were published during the recent five years to substantiate the research problem more accurately. The research used the three-staged mixed methods approach. During the first stage we collected qualitative data through literature review. The second stage included experts’ assessment based on the fuzzy Delphie technique. The third stage referred to the design of perspective model of formation of communicative competency of document managers in the system of continuing education. The group of experts was formed from 36 professionals that are involved in the process of advanced training for document managers. The experts’ assessment showed that active learning, problem-based learning, and ICT-based learning are the most effective strategies, and round table, active game, real-world situation, role-play, practical activities, group discussion, online teamwork, and collaborative work are the most effective teaching methods. The perspective model consists of the following components: objectives, pedagogical strategies, teaching methods, evaluation, result, and methodical recommendations and it is implemented in five stages. The model can be introduces in the system of continuing education of document managers in the institutions of higher education, centers for advanced training and retraining, and human resources departments.