Application of Quality Control Tools in Carpet Industry: A Case Study

Abstract

In today’s highly competitive industrial development, quality performs an extremely significant role. A case study has been implemented in a carpet industry to improve the quality of carpet pieces. The objectives of this study were to minimize the number of customer complaints, decrease the gap with the best competitors, and increase customer purchasing orders for all products by application of advanced quality tools. Random samples of 4 products were selected for performing random inspection and doing comparison with the main competitors. Criteria of the comparison were indicated by the customer and the comparison results were sent to all competitors. Quality tools such as Pareto chart, Spider plot diagram and Affinity diagram have been implemented to assess and improve the quality of the products. MAC company has found that all missing points leading to increasing performance gap with competitor C were nearly fixed and so the improvement led to increasing the percentage of customer purchase orders of all products by 27 %. HIGHLIGHTS The current study focuses on the situation of a carpet company that was seeing an increase in client complaints The resulting customer complaint rate was compared to the previous one, and validation trails were carried out to ensure that it remained consistent All of the missing areas that contributed to the growing performance gap with rival C were nearly addressed, resulting in a 27 percent increase in client purchase orders for all goods GRAPHICAL ABSTRACT