Importance of Effective Communication to Minimize Disputes in Construction Projects

Abstract

Disputes are inevitable in construction projects. There are different causes for these disputes which require more time, cost, and effort of project teams to find resolutions. Therefore, disputes impact negatively on project performance which can result in unsuccessful project completion. Poor communication between the teams is one of the causes of disputes. Therefore, by identifying the factors that affect communication effectiveness, project leaders can manage project communication effectively with well-defined information distribution methods. The purpose of this study was to emphasize the importance of effective communication to minimize disputes in construction projects. The objective was to identify the factors that improve the project team’s communication. Existing publications from 2019 to 2022 were studied as secondary resources for this study. This study revealed five factors that affect effective communication between the teams for a construction project together with research gaps and future research areas.