Decision Analysis Using AHP and Kansei for Extracing Users's Emotional Factor of Information System

Abstract

In implementing an information system application based on particular users, one of the important consideration is to know users’ feelings through its interface. Kansei is a method for translating emotional feelings into a set of application element designs. The implementation of Kansei in the development of information system is to help the design of user interface based on the emotional feelings. The Analytical Hierarchy Process (AHP) method is effective as a solution for our research case of information system selection based on what users feel when interacting the system via its user interface, and we also used multivariate factor analysis as the comparison method. This research aimed to explore the information system application based on Kansei. In this case, we focused on open-source ERP systems as our research objects. The result of this research were to support the analysis of ERP according to the point of view of users’ emotional feeling using two methods. The results showed that there were different results between the two methods. However the Kansei word “Artistic” was an users’ emotion that had a great influence.