Critical Review: Professional Development Skill for Operational Excellence in Context to Financial Sector

Abstract

The researcher stated a significant approach of critical review with respect to professional development skill for operational excellence in context to financial sector, to sustain in the market and grow it has been become necessary for the Financial sector organisations to achieve Operational Excellence, which leads to Higher customer satisfaction, Lower operational costs, Increased shareholder value, Economies of scale etc. which leads to a more sustainable organization. This requires a skilled and upgraded employee. Many companies in India other than multi-nationals are not meeting the employee demands with reference to training and development and ultimately the gap is found in the required skills for achieving Operational Excellence vis-a-vis attained skills. Training needs Analysis is an organizational approach to analyse and asses that is derived from the foundation containing gap analysis. The analysis and assessment of the difference between the skillset, knowledge, habits and attitudes that needs to be attained by the organisational employee to achieve organisational objectives of profitability, knowledge, productivity and skillset that the current employees in the organisation possess. In this research article the researcher represented a critical review of professional development skill for operational excellence in context to financial sector.