1. Chitkara Business School, Chitkara University, Punjab, India
2. Department of Industrial Engineering, University of Naples Frederico II, Naples, Italy
3. Department of Engineering, University of Naples Parthenope, Naples, Italy
4. Department of Management Control and Information Systems, School of Economics and Business, University of Chile, Chile; School of Systems, Management and Leadership, Faculty of Engineering and Information Technology, University of Technology Sydney, Ultimo, 2007 NSW, Australia