IDENTIFICATION OF KEY PERFORMANCE INDICATORS FOR DIFFERENT MANAGEMENT STYLES TO IMPROVE EMPLOYEE SATISFACTION AND ORGANISATIONAL PERFORMANCE

Abstract

There is a growing interest in understanding the context of the correct implementation of management styles or behaviors from management toward their employees. Due to the current fast-changing political, economic and social environment, which has an immense influence on employee goals, values and satisfaction levels, companies have to focus on understanding and determining employee satisfaction in order to improve productivity, which will support their strategic and economic goal achievements. The objective of this study was to investigate the most relevant and appropriate Key Performance Indicators (KPIs) to assess the correlation between employee motivation and employee satisfaction based on the examples of large German companies. The result of the study showed that if there is a high degree of employee satisfaction and commitment to their job, it has a high influence on the success and profitability of the company. At the end of the study, the researcher developed a set of recommendations considered necessary to achieve a better level of employee satisfaction and company performance.