SWOT ANALYSIS OF DIGITAL TRANSFORMATION IN ELECTRONIC ADMINISTRATIVE SERVICES AT THE MUNICIPAL LEVEL-Reference-Cited by-同舟云学术

SWOT ANALYSIS OF DIGITAL TRANSFORMATION IN ELECTRONIC ADMINISTRATIVE SERVICES AT THE MUNICIPAL LEVEL

Published:2023-05-12 Issue: Volume: Page:
ISSN:2029-929X
Container-title:International Scientific Conference „Business and Management“
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Author:

Bogdanova Margarita¹^ORCID,Parashkevova Evelina¹^ORCID,Veselinova Nadezhda¹^ORCID,Lazarova Elitsa¹^ORCID,Stoyanova Mariela¹^ORCID

Affiliation:

1. Department of Strategic Planning, Faculty of Management and Marketing, D. A. Tsenov Academy of Economics, 2 Em. Chakarov str., 5250 Svishtov, Bulgaria

Abstract

The aim of the article is to outline strategic perspectives for electronic administrative services in the context of intensive processes of digital transformation in society. Administrative service in the public sector is investigated, and in particular the focus is on attitudes towards trans-formation from conventional to electronic administrative service. Based on a thematic analysis, the environment for the development of electronic administrative services at the municipal level has been mapped. The results of a study of the level of provision of electronic services by all 265 municipalities in Bulgaria are presented, opportunities and challenges to the process are identified, and public attitudes regarding the prospects for electronic administrative services in the country are examined.

Publisher

Vilnius Gediminas Technical University

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