Abstract
This qualitative research was conducted with 19 experienced firefighters from the İzmir Metropolitan Municipality Fire Department, aiming to identify the essential skills citizens need during and after disasters. The study includes in-depth insights and experiences of the participants. According to the research results, primary skills highlighted during disasters include remaining calm, communication proficiency, moving to safe zones, trusting and collaborating with experts, and minimizing damage. Secondary skills emphasize practical abilities such as going to assembly points, reaching high places, possessing first aid knowledge, effective communication and information sharing, and preventing hazardous situations. The research indicates that citizens are expected to focus on primary skills like assisting search and rescue teams, going to assembly points, maintaining healthy communication and coordination, staying calm and hopeful, and collaborating with search and rescue teams during and after disasters. Secondary skills such as first aid, hygiene, personal care, social and psychological support aim to protect citizens' health, provide emotional support, and strengthen community solidarity after disasters. This research contributes significantly to promoting active citizen participation in disaster management and the development of curricula and policies based on disaster literacy skills.