Analysis of activities that make up reverse logistics processes: proposition of a conceptual framework

Abstract

Goal: The need to discuss reverse logistics processes with a detailed and analytical approach, aiming at improving the reverse channel efficiency is notorious in the literature. Therefore, this research aimed to analyze and describe in detail the activities that make up the reverse logistics processes and, in addition, to propose a conceptual framework for a better understanding and definition of RL processes. . Design / Methodology / Approach: This was achieved through a systematic review, which considered 3.517 papers, analyzing the RL concepts, definitions and objectives, as well as identifying its processes and activities. The activities were categorized as information (I-RL process) or materials (M-RL process) related. Results: This research provides an entire RL activities blueprint. This approach promotes greater transparency, allowing to identify stages most impacted on the reverse channels, besides standardizing logistical procedures and also allowing to insert control points for measuring performance. Limitations of the investigation: It is possible for a paper that focuses on one of the activities of the framework not to have been shown during the database if it doesn’t mention the keywords “reverse logistics”, “green logistics” and “sustainable logistics”. Practical implications: The concepts of reverse logistics activities presented in the framework can be implemented in reverse supply chains, serving as a basis for organizational strategies for managers involved with such processes. Originality / Value: The authors of this paper believe that the results achieved can greatly contribute to the expansion of debates in the RL area, as well as serve as a basis for managers involved with RL processes.