Abstract
This article aims to discuss the importance of the focus on quality attributes in an ERP system implementation project in a Brazilian brewing industry. The quality, as part of the "iron triangle" for conducting projects, can be monitored and associated with the project performance from the indicators associated to the quality attributes. The case study covered an Enterprise Resources Planning (ERP) system implementation on 6 business units of a brewing manufacturer distributed in different regions of Brazil, followed for eighteen months and it involved interviews with stakeholders, analysis of routines and documents, and people observation. The success of the project could be attributed to the performance indicators by meeting the design assumptions and the perception of the teams and project managers.
Publisher
Associacao Brasileira de Engenharia de Producao - ABEPRO
Cited by
3 articles.
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1. An ERP implementation on a beekeeping and honey value chain;Brazilian Journal of Operations & Production Management;2023-10-21
2. Design and Develop Artifact for Integrating with ERP and ECS Based on Design Science;Proceedings of the 2020 The 3rd International Conference on Information Science and System;2020-03-19
3. DRAWING A STRUCTURAL MODEL BY THE MOST EFFECTIVE COMPONENTS ON OPTIMAL GLOBAL MARKETING;Brazilian Journal of Operations & Production Management;2020