Client’s Experiences of Online Counseling: Satisfaction and Therapeutic Alliance
Author:
ZEREN Gonca1ORCID, ERUS Seher Merve2, AMANVERMEZ Yağmur3, BUYRUK GENÇ Arzu4ORCID, DUY Baki5
Affiliation:
1. ÇANAKKALE ONSEKİZ MART ÜNİVERSİTESİ 2. YILDIZ TEKNİK ÜNİVERSİTESİ, EĞİTİM FAKÜLTESİ, EĞİTİM BİLİMLERİ BÖLÜMÜ 3. Vrije University, The Netherlands 4. T.C. MİLLİ EĞİTİM BAKANLIĞI 5. ANADOLU ÜNİVERSİTESİ
Abstract
Online counseling has been increasingly becoming widespread. Nevertheless, the number of studies investigating counselees' online counseling experience in-depth is scarce, especially in Turkey, despite the proliferation of the service. Therefore, this phenomenological study aims to understand the experiences of participants who received online counseling regarding satisfaction and therapeutic alliance. For this purpose, semi-structured interviews were conducted with six participants. Thematic analysis was applied to explore their satisfaction with online counseling and therapeutic alliance. The results showed that three themes emerged for satisfaction with online counseling; improvements in the symptoms, the flexibility of the online counseling, and limitations of online counseling. Thematic analysis of therapeutic alliance revealed the themes; goals, tasks, and bond. As a result, the participants reported high satisfaction with the online sessions, and they were able to establish a therapeutic alliance with their counselor in setting goals, seeking solutions to problems, and bonding. Overall, most of the participants reported positive experiences with online counseling in terms of improvement in their situation and establishing significant relationships with their counselor over the Internet.
Publisher
Cukurova University Faculty of Education Journal
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