Personnel Selection Based on the LBWA, TOPSIS and GRA Methods: A Case Study on Foreign Trade Company

Abstract

Recruitment and personnel selection are affected by significant factors. Thus, personnel selection is one of the main decision-making problems for a company’s long-term survival. The objective of this study is to identify the most suitable candidate for the export department of a company operating in Mersin, using the Level Based Weight Assessment (LBWA)-based Technique of Order Preference Similarity to the Ideal Solution (TOPSIS) and Grey Relational Analysis (GRA) methods. The criteria were determined based on the literature review and experts’ opinions. The weight of criteria was calculated by the LBWA method, and the alternatives (candidates) were ranked using the TOPSIS and GRA methods. The LBWA results showed that fluency in a foreign language and team player were the most and least important criteria, respectively. The results from both methods (TOPSIS and GRA) suggested different candidates for the relevant positions. Furthermore, sensitivity analyses were conducted to assess the validity and robustness of the results. In conclusion, the findings of this study provide valuable insights to decision-makers involved in the personnel selection process.