When customers exhibit verbal aggression, employees pay cognitive costs.-Reference-Cited by-同舟云学术

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When customers exhibit verbal aggression, employees pay cognitive costs.

Published:2012-09 Issue:5 Volume:97 Page:931-950
ISSN:1939-1854
Container-title:Journal of Applied Psychology
language:en
Short-container-title:Journal of Applied Psychology

Author:

Rafaeli Anat,Erez Amir,Ravid Shy,Derfler-Rozin Rellie,Treister Dorit Efrat,Scheyer Ravit

Funder

M. R. Saulson Research Fund

Publisher

American Psychological Association (APA)

Subject

Applied Psychology

Link

http://psycnet.apa.org/journals/apl/97/5/931.pdf

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