How rude! Emotional labor as a mediator between customer incivility and employee outcomes.-Reference-Cited by-同舟云学术

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How rude! Emotional labor as a mediator between customer incivility and employee outcomes.

Published:2010-10 Issue:4 Volume:15 Page:468-481
ISSN:1939-1307
Container-title:Journal of Occupational Health Psychology
language:en
Short-container-title:Journal of Occupational Health Psychology

Author:

Sliter Michael,Jex Steve,Wolford Katherine,McInnerney Joanne

Publisher

American Psychological Association (APA)

Subject

Public Health, Environmental and Occupational Health,Applied Psychology

Link

http://psycnet.apa.org/journals/ocp/15/4/468.pdf

Cited by 340 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

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2. When patrons become perpetrators: Examining the negative effects of customer incivility for Hospitality employees;International Journal of Hospitality Management;2024-09

3. Citizens as Co-producers of Public Service Culture: How Citizen Incivility Affects Public Employee Motivations to Stay and Serve;Public Integrity;2024-08-23

4. Effect of Citizen Incivility on Self-Sacrifice of Public Service Motivation and Turnover Intention of Street-Level Bureaucrats: Mediating Effect of Emotional Exhaustion;Public Performance & Management Review;2024-08-13

5. The role of social support on frontline employees’ revenge motivation in customer incivility: a case study of the banking industry in an emerging market;Current Psychology;2024-08-07

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