Reflections on 3 Years of Innovation: Recognizing the Need for Innovation Beyond the Clinical Care Pathway

Abstract

The Susan and Richard Levy Healthcare Delivery Incubator is designed to bring about rapid, sustainable, scalable, and transformational health care redesign. All 10 projects in the initial 3 cohorts of teams embraced the Incubator process—forming diverse teams and following a design-thinking informed curriculum—and each successfully implemented improvements or innovations by the end of their project. The purpose of this article is to identify the key features of teams’ work that may help account for projects’ success. For the 10 projects completed, findings from debrief interviews and staff observations were examined to identify processes key to project’s success. Analysis highlighted cross-project learnings that indicate nonclinical aspects of care delivery that play a critical role in project innovation success. Innovating health care delivery requires considering social and political determinants of health. The Incubator’s process and structures enable teams to identify and respond to a broad range of health determinants.