Patient-Satisfaction Measures in Anesthesia

Author:

Barnett Sarah F.1,Alagar Ravi K.2,Grocott Michael P. W.3,Giannaris Savvas1,Dick John R.1,Moonesinghe Suneetha Ramani4

Affiliation:

1. Centre for Anaesthesia, University College Hospital, London, United Kingdom, and Consultant in Anaesthesia, University College London Hospitals NHS (National Health Service) Foundation Trust, London, United Kingdom.

2. Centre for Anaesthesia, University College Hospital, and Locum Consultant in Anaesthesia, Hexham General Hospital Northumbria NHS Trust, Hexham, United Kingdom.

3. Centre for Anaesthesia, University College Hospital; Professor of Anaesthesia and Critical Care Medicine, University of Southampton, Southampton, United Kingdom; Consultant in Critical Care Medicine, University Hospital Southampton NHS Foundation Trust, Southampton, United Kingdom; and Director, National Institute of Academic Anaesthesia Health Services Research Centre and British Oxygen Company

4. Consultant and Honorary Senior Lecturer in Anaesthesia and Critical Care Medicine, University College London Hospitals NHS Foundation Trust; Director, UCL/UCLH Surgical Outcome Research Centre (SOuRCe), Department of Applied Health Research, University College London, London, United Kingdom; and Centre for Anaesthesia, University College Hospital.

Abstract

Abstract Patient satisfaction is an important measure of the quality of health care and is used as an outcome measure in interventional and quality improvement studies. Previous studies have found that there are few appropriately developed and validated questionnaires available. The authors conducted a systematic review to identify all tools used to measure patient satisfaction with anesthesia, which have undergone a psychometric development and validation process, appraised the quality of these processes, and made recommendations of tools that may be suitable for use in different clinical and academic settings. There are a number of robustly developed and subsequently validated instruments, however, there are still many studies using nonvalidated instruments or poorly developed tools, claiming to accurately assess satisfaction with anesthesia. This can lead to biased and inaccurate results. Researchers in this field should be encouraged to use available validated tools, to ensure that patient satisfaction is measured and reported fairly and accurately.

Publisher

Ovid Technologies (Wolters Kluwer Health)

Subject

Anesthesiology and Pain Medicine

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