Giving voice to all patients: On patients at the margins and their intention and perceived ability to complain-Reference-Cited by-同舟云学术

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Giving voice to all patients: On patients at the margins and their intention and perceived ability to complain

Published:2018-04 Issue:2 Volume:43 Page:126-137
ISSN:1550-5030
Container-title:Health Care Management Review
language:en
Short-container-title:Health Care Manage Rev

Author:

Salge Torsten Oliver,Antons David,Cichy Patrick,Foege J. Nils,Hannen Julian,Huetten Antje S.J.

Publisher

Ovid Technologies (Wolters Kluwer Health)

Subject

Strategy and Management,Health Policy,Leadership and Management

Reference30 articles.

1. Relationship between complaints and quality of care in New Zealand: A descriptive analysis of complainants and non-complainants following adverse events;Quality & Safety in Health Care,2006

2. A Bayesian network model of the consumer complaint process;Journal of Service Research,2000

3. New disability services: The critical role of staff in a consumer-directed empowerment model of service for physically disabled people;Disability, Handicap & Society,1989

4. Silent voices why some dissatisfied consumers fail to complain;Journal of Service Research,2005

5. Ignorance isn’t bliss: Complaint experience and organizational learning in the California nursing home industry, 1997–2004;British Journal of Management,2010

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3. ‘Life with a device’: the octogenarians’ experiences with an implantable cardioverter-defibrillator—a qualitative study;European Journal of Cardiovascular Nursing;2021-04-30

4. Ask and ye shall not receive: Interpreter-related access barriers reported by Deaf users of American sign language;Disability and Health Journal;2020-10

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