Patient satisfaction with nursing care in Iran: a systematic review and meta-analysis

Abstract

Introduction: Patient satisfaction (PS) with nursing care is considered one of the most important predictors of satisfaction with hospital services. The current research was conducted to determine the level of PS with nursing care provided in hospitals in Iran. Methods: A comprehensive systematic search was conducted in various international electronic databases, such as PubMed, Scopus, Web of Science, and Persian electronic databases such as Iranmedex, and the Scientific Information Database (SID) using keywords extracted from Medical Subject Headings such as ‘Patient satisfaction’, ‘Satisfaction’, ‘Nursing care’, and ‘Nurse’ from the earliest to 27 January 2023. The risk of bias was assessed using the Joanna Briggs Institute (JBI) scale, and the analysis was performed in Stata software version 14. Subgroup and sensitivity analyses were performed to clarify the source of heterogeneity. Results: The results showed that the overall PS with nursing care in different hospitals was 0.83 (95% CI: 0.79–0.86). The proportions of complete satisfaction, partial satisfaction, and dissatisfaction were 0.38 (95% CI: 0.23–0.53), 0.45 (95% CI: 0.34–0.55), and 0.17 (95% CI: 0.12–0.21), respectively. Conclusion: However, overall satisfaction was seen in four out of five patients admitted to hospitals in Iran, complete satisfaction with nursing care was 38%. Future studies should identify the effective factors related to PS with nursing care.