1. 'Never' land.;Carpenter;Hosp Health Netw,2007
2. Insurers say they won't pay for preventable medical errors.;Smerd;Workforce Manage,2008
3. Pay-for-performance and accountability: related themes in improving health care.;Rowe;Ann Intern Med,2006
4. Serious about service: healthcare guru Quint Studer points out that raising satisfaction levels is good for both patient health and hospital financials.;Studer;Health Exec,2007
5. Health Manage Technol.,2007