1. Taking the stress out of stressful conversations.;Weeks;Harvard Bus Rev,2001
2. The power of talk: who gets heard and why.;Tannen;Harvard Bus Rev,1995
3. Feedback and rewards, part I. Introduction to effective feedback.;Harolds;Clin Nucl Med,2013
4. Feedback and rewards, part II. Formal and informal feedback reviews.;Harolds;Clin Nucl Med,2013
5. The set up to fail syndrome. Harvard Bus Rev.;Manzoni;March-April,1998