1. The critical incident technique;Flanagan;Psychological Bulletin,1954
2. Preventable anesthesia mishaps: a study of human factors;Cooper;Anesthesiology,1978
3. Factors influencing the reporting of adverse outcomes to a quality management program;Katz;Anesth Analg,2000
4. The development of the National Reporting and Learning System in England and Wales, 2001–2005;Williams;Med J Aust,2006
5. Committee on Quality of Healthcare in America IOM: To err is human: Building a safer health system;Kohn,1999