Assessing the readability, reliability, and quality of artificial intelligence chatbot responses to the 100 most searched queries about cardiopulmonary resuscitation: An observational study

Abstract

This study aimed to evaluate the readability, reliability, and quality of responses by 4 selected artificial intelligence (AI)-based large language model (LLM) chatbots to questions related to cardiopulmonary resuscitation (CPR). This was a cross-sectional study. Responses to the 100 most frequently asked questions about CPR by 4 selected chatbots (ChatGPT-3.5 [Open AI], Google Bard [Google AI], Google Gemini [Google AI], and Perplexity [Perplexity AI]) were analyzed for readability, reliability, and quality. The chatbots were asked the following question: “What are the 100 most frequently asked questions about cardio pulmonary resuscitation?” in English. Each of the 100 queries derived from the responses was individually posed to the 4 chatbots. The 400 responses or patient education materials (PEM) from the chatbots were assessed for quality and reliability using the modified DISCERN Questionnaire, Journal of the American Medical Association and Global Quality Score. Readability assessment utilized 2 different calculators, which computed readability scores independently using metrics such as Flesch Reading Ease Score, Flesch-Kincaid Grade Level, Simple Measure of Gobbledygook, Gunning Fog Readability and Automated Readability Index. Analyzed 100 responses from each of the 4 chatbots. When the readability values of the median results obtained from Calculators 1 and 2 were compared with the 6th-grade reading level, there was a highly significant difference between the groups (P < .001). Compared to all formulas, the readability level of the responses was above 6th grade. It can be seen that the order of readability from easy to difficult is Bard, Perplexity, Gemini, and ChatGPT-3.5. The readability of the text content provided by all 4 chatbots was found to be above the 6th-grade level. We believe that enhancing the quality, reliability, and readability of PEMs will lead to easier understanding by readers and more accurate performance of CPR. So, patients who receive bystander CPR may experience an increased likelihood of survival.