Telehealth Potential in Pediatric Orthopaedics and Sports Medicine Care is Comparable to In-Person Care But Disparities Remain

Abstract

Background: Understanding the challenges and potential of telehealth visits (THVs) in a large population can inform future practice and policy discussion for pediatric orthopaedic and sports medicine (OSM) care. We comprehensively assess telehealth challenges and potential in a large pediatric OSM population based on access, visit completion, patient satisfaction, and technological challenges. Methods: Demographics, address, insurance, visit information, patient feedback, experience with video visits, and technical challenges of all 2019 to 2020 visits at our hospital were assessed (3,278,006 visits). We evaluated the differences in rate of telehealth utilization, rate of patient adherence, disparities in care access and patient satisfaction, and technological issues. Results: Compared with in-person prepandemic visits, THVs had lower ratios of non-White patients (by 5.8%; P<0.001), Hispanic patients (by 2.8%; P<0.001) and patients with public insurance (by 1.8%; P<0.001), and a higher mean distance between the patient’s residence and clinic (by 18.8 miles; P<0.001). There were minimal differences in median household income (average $2297 less in THV; P<0.001) and social vulnerability index (average 0.01 points lower in THV; P<0.001) between groups. THVs had comparable patient satisfaction to in-person visits. Non-White patients, Hispanics, and those with public insurance had lower ratings for both in-person visits and THVs and had more technical difficulties during their THV. Conclusions: Telehealth is a viable method of care for a range of pediatric OSM conditions, providing a similar quality of care as in-person visits with a greater geographic reach. However, in its current format, reduced disparities were not observed in pediatric OSM THVs. Level of Evidence: Level III.