Effect of Electronic Banking Service Quality on Customer Satisfaction in Deposit Money Banks

Author:

Shariff Babangida Mohammed,Abubakar Bala,Abubakar Sadiq Usman

Abstract

The study reviewed the effect of electronic banking service quality on customer satisfaction in deposit money banks. The study aims to examine the effect of automated teller machines (ATMs)on customer satisfaction in deposit money banks and to examine the effect of point of sale (POS) on customer satisfaction in deposit money banks. The study's methodology is based on the results of the previous studies; therefore, the paper is conceptual in nature. Moreover, the study found that automated teller machine (ATM) has a positive effect on customer satisfaction and also, point of sale (POS) has a positive effect on customer satisfaction. Therefore, the study concluded that electronic banking service quality has a positive effect on customer satisfaction in deposit money banks based on the findings of the study. The study recommends that banks should find ways of improving their services especially in ATM and POS to provide better satisfaction to their customers, through improvement on ICT and providing more machines to reduce overload in the banking halls.

Publisher

African Tulip Academic Press

Reference89 articles.

1. Abayomi, T (2020) Customers of Access Bank take to social media to complain about stamp duty charge deductions https://images.app.goo.gl/YvsPt7QkAkKTgZv38

2. Abdulrazaq, S., Olawale Yinusa, A., & Ajadi, I. A. (2024) Effect of E-Banking Services on Customers’ Satisfaction in University of Ilorin, Ilorin, Kwara State.

3. https://doi.org/10.32725/acta.2024.001

4. Abimbola O. (2023) Punch Most Widely Read Newspaper, Nigerian Exchange Limited https://punchng.com/author/oluwakemi?amp

5. Abubukar A. A., Tasmin R. and Takala J. (2014) Factors Influencing Customer Service Delivery of Electronic Banking Services in Malaysian Banking Industry: A Structural Equation Modelling Approach.

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3