Implementation of the digital government public policy in Colombia: Lessons learned from public entities

Abstract

The digital government policy aims to improve the efficiency, transparency, and quality of the services provided by the state. Research on this policy has been conducted from the perspective of the interaction between the state and each of the actors in society, neglecting the decisive role of public entities in its proper implementation. This policy brief focuses on the Colombian case and aimed to provide evidence to decision-makers and public entities on which variables should intervene to effectively implement the digital government policy. The recommendations given arise from a regression model, which identified that variables of web accessibility and usability, IPV6 adoption, the strategic component of Information and Communications Technology (ICT) use, the use of emerging technologies, transparency, and access to public information should be intervened.