IMPROVING QUALITY OF THE EDUCATIONAL PROCESS BY RAISING TEACHERS’ COMMUNICATION SKILLS

Abstract

The quality of the educational process can be measured by different criteria. These criteria are based on factors, including good communication as an important aspect. Similarly to good communication being able to improve the quality of life, the quality of the educational process largely depends on the communication ability of teachers or implementers of education. In his or her job, the teacher has to master communication on different levels: with his or her superior (the principal), colleagues, parents and pupils (students). Not only does the teacher have to educate students by example, he/she occasionally also need to provide assistance in solving conflicts so as to avoid peer violence. During their studies at the university, student teachers should acquire good communication skills. Even though these have been introduced in the content of pedagogical study programmes, their extent is still not sufficient. This paper presents an example of trial Communication in Education laboratory work that was implemented with three generations of 4th year students – future teachers of technical education. Their reaction was very positive and they expressed the desire for additional work to be prepared. Key words: communication process in the school, personal orientation, reference framework, teacher education.