A Method for Evaluation of e-Government systems information Agility: Case of e-Algeria

Abstract

Abstract Development of e-government evaluation frameworks began around 2000s. Most of the developed approaches are technologically driven; they focus on “e” rather than “government”. Moreover, they tend to evaluate tangible measures (such as costs, benefits, etc.) and neglects important intangible measures (such as agility, sustainability, etc.). Evaluation of agility within e-government has proved to be important but complex. The importance is due to the increasing need for governments to justify investments, assess impacts and monitor progress in the ever-changing environment. The complexity is due to multi-disciplinary of the concept, the difficulty inherent in quantifying its –intangible- dimensions and developing appropriate evaluative parameters and metrics. This paper aims make a contribution to the journal by addressing all these considerations through a practical method for agility evaluation. This method is applied within a real case study, e-Algeria project; as part of the review of 10 years since its launch in 2013. The objective was to evaluate the agility of TAWASSOL framework that is designed to be one-stop-shop for government services.