A Descriptive Study on Patient Satisfaction with Waiting Time in Emergency Departments: Insights from Hospitals in the Northern Emirates-Reference-Cited by-同舟云学术

A Descriptive Study on Patient Satisfaction with Waiting Time in Emergency Departments: Insights from Hospitals in the Northern Emirates

Published:2023-11-09 Issue: Volume: Page:
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Author:

Mosleh Sultan¹,Hamoud Aisha R¹,Saeed Aisha A¹,Alnaqbi Hessa M¹,Alhouti Rayan S¹,Alshehhi Shamma S¹

Affiliation:

1. Higher Colleges of Technology

Abstract

Abstract Background: Long waiting times in emergency departments (EDs) are a major challenge for healthcare systems, especially during the COVID-19 pandemic. Purpose: identify factors that contribute to low satisfaction levels and long waiting times in EDs in the United Arab Emirates (UAE). Methods: A quantitative cross-sectional study was conducted, with 394 patients participating. Results: The overall satisfaction rate was 6.82, with the highest satisfaction with medication (78.6%), and the lowest was related to waiting times (36.7%). There was a negative association between waiting time and patient satisfaction. The four most common barriers to long waiting times were computer systems (46%), crowded waiting lounges (42.7%), understaffing (38.1%), and an inadequate number of examination/consultation rooms (37.3%). Conclusion: Patient satisfaction is significantly impacted by waiting times in EDs. To improve patient satisfaction, hospital management should address the barriers to long waiting times that were identified in this study.

Publisher

Research Square Platform LLC

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